Browse our products and place items into your basket. You can then proceed to checkout where you can either check out as a guest or create an account for future orders.

Please email info@petschoice.co.uk and a member of our team will be happy to help.

Once your order is completed and your payment has been received by us, we will send a confirmation email to you, advising that your order is being processed. Goods will be shipped within 4-5 working days of placing your order with us.

Please contact us at info@petschoice.co.uk

If the item has not been shipped, we will do our best to assist you.

HOWND accept Visa, Visa Debit, Visa Electron, Visa Purchasing, MasterCard, MasterCard Debit and Maestro. We also accept secure payments via PayPal.

You can amend your subscriptions when you sign in to your account. Click on ‘Subscriptions’ to access the subscriptions portal. Click on each product subscription to amend or cancel.

If you did not set up an account when you ordered, please get in touch at info@petschoice.co.uk

Once you have signed into your account, click on ‘Subscriptions’ to access the subscriptions portal. Click ‘View’ next to the subscription and select ‘Change Address’ and edit.

For step by step instructions click here.

Once you have signed into your account, click on ‘Subscriptions’ to access the subscriptions portal. Click ‘View’ next to the subscription and select ‘Change Payment’ and edit.

For step by step instructions click here.

If you did not set up an account when you ordered, please get in touch at info@petschoice.co.uk

Unfortunately, we do not support rescheduling. Please contact info@petschoice.co.uk for this inquiry.

*Loyalty points cannot be used in conjunction with any other offers including subscriptions that are already discounted. Points will be applied to your account 30 days after purchase. Loyalty points expire after 6 months.

Join the club and be a premium member of our commmunity. All you have to do is sign up if you aren’t already. You’ll get special prices, exclusive discounts and be the first to hear the latest news.

SIGN UP HERE

– Receive 50 welcome points

– Receive 5 points for each £1 spent

– Redeem points to spend on your next purchase or shipping (does not apply to products already on discount or subscriptions)

– Donate points to charity option

– See your order history and loyalty points in your account

JOIN HERE

You will need to create a new account here. If you are having any issues please email info@petschoice.co.uk

Make sure you register for a HOWND account, which will give you access to our fantastic special offers and Loyalty Program. Registering is simple, just fill out your details at the link below:

CREATE AN ACCOUNT HERE

Make sure you register for a HOWND trade account, which will give you access to our fantastic trade prices, special offers and Loyalty Program. Registering is simple, just fill out your details at the link below:

CREATE AN ACCOUNT HERE

Delivery Options / Direct to Consumer

UK Mainland, Scottish Highlands, Northern Ireland

• £4.50 flat rate – we use a range of couriers dependant on weight and location
• Free delivery for orders over £45.00 (excluding any discounts or promotions unless otherwise stated)

Republic of Ireland

• £10 flat rate

Delivery Options / Trade Customers

UK Mainland, Scottish Islands, Northern Ireland

• £9.95 flat rate using a 2 day delivery service. This is a tracked and signed for service.
• Free delivery with minimum spend of £350 ex vat and discounts/promotions unless otherwise agreed.

Republic of Ireland

£17 flat rate using a 2 day delivery service. This is a tracked and signed for service.

Once your order is dispatched, you should receive an email with your tracking reference number and a link to the delivery company’s parcel tracking website.

All orders are shipped from the HOWND’s UK fulfilment centre

Delivery typically takes 4-5 days from order confirmation.

We will issue refunds or exchanges as long as you notify us by email within fourteen (14) working days of Delivery. We will refund or exchange as long as we are satisfied the Goods are in a re-sellable condition. Unfortunately we cannot refund any postage costs incurred. If we choose to send you replacement Goods in exchange before you have returned the original Goods you must return the original Goods within fourteen (14) days of receiving their placement Goods. If you fail to do so we reserve the right to charge the price of the replacement Goods to the payment card used for the original order. Please email hello@dogslovehownd.com and we will issue you with a returns reference number and give you instructions on how to return your Goods. (Your statutory rights are not affected)