Returns

We will issue refunds or exchanges as long as you notify us by email within seven (7) working days of Delivery. We will refund or exchange as long as we are satisfied the Goods are in a re-sellable condition.

Unfortunately, we cannot refund any postage costs incurred. If we choose to send you replacement Goods in exchange before you have returned the original Goods you must return the original Goods within ten (10) days of receiving the replacement Goods. If you fail to do so we reserve the right to charge the price of the replacement Goods to the payment card used for the original order.

Please email hello@dogslovehownd.com and we will issue you with a returns reference number and give you instructions on how to return your Goods. (Your statutory rights are not affected).