Delivery Information

Although we make every effort to ensure that deliveries are on schedule, occasionally delays with couriers do happen and unfortunately we can’t be held liable in these instances. Where applicable, we will track orders on behalf of our customers but will not be able to provide refunds for shipping charges incurred.

Delivery Options  Direct to Consumer (B2C)

UK Mainland and Scottish Islands

  • £4.50 flat rate via Royal Mail 2nd class packet (2-3 days) – this is a non-tracked service
  • Free delivery for orders over £30.00 (excluding any discounts or promotions unless otherwise stated)

Northern Ireland

  • £10 flat rate via Royal Mail 2nd class packet (2-3 days) – this is a non-tracked service

For any other location, please get in touch with us to confirm the shipping rates.

Please contact hello@dogslovehownd.com should you have any questions. Alternatively you can call us on +44 (020) 3004 5255.

Delivery Options  Trade Customers (B2B)

UK Mainland and Scottish Islands (up to 25kg)

  • £6.95 flat rate using a 2 day delivery service. This is a tracked and signed for service.
  • Free delivery with minimum spend of £450 ex vat and discounts/promotions unless otherwise agreed.

From 1 February 2022

We have been heavily subsiding the delivery costs for several years now and unfortunately need to raise our prices in accordance with the large increases we have been hit with in shipping and packaging.

We are therefore updating our standard shipping rates for trade from 1 February 2022 from £6.95 to £9.95 exclusive of VAT, and lowering the minimum trade order value for free delivery from £450 to £350.

Northern Ireland

  • £17 flat rate using a 2 day delivery service. This is a tracked and signed for service